Delivery

DELIVERY INFORMATION

Fast, Reliable Shipping Across Australia

At The Oz Bargains Shop, we understand that once you've found the perfect product at an unbeatable price, you want it in your hands as quickly as possible. That's why we've partnered with Australia's most reliable courier services to ensure your order arrives safely and promptly.

Shipping Rates

Standard Shipping:

  • Orders under $50: $8.95 flat rate
  • Orders $50-$99: $6.95 flat rate
  • Orders $100+: FREE STANDARD SHIPPING

Express Shipping:

  • Metro areas: $14.95 (1-2 business days)
  • Regional areas: $19.95 (2-3 business days)
  • Remote areas: $29.95 (3-5 business days)

Bulky/Heavy Items: Some larger items (furniture, gym equipment, large outdoor items) may incur additional freight charges due to their size or weight. These charges will be clearly displayed at checkout before you complete your purchase.

Delivery Timeframes

Processing Time: Orders are typically processed and dispatched within 1-2 business days. During peak periods (Black Friday, Christmas, EOFY sales), processing may take up to 3 business days.

Standard Delivery Times:

  • Sydney Metro: 2-4 business days
  • Melbourne Metro: 2-4 business days
  • Brisbane Metro: 3-5 business days
  • Perth Metro: 4-6 business days
  • Adelaide Metro: 3-5 business days
  • Canberra: 3-4 business days
  • Hobart: 4-6 business days
  • Darwin: 5-7 business days
  • Regional Areas: 5-10 business days

Business days exclude weekends and public holidays.

Tracking Your Order

Once your order is dispatched, you'll receive an email confirmation with tracking information. You can track your parcel in real-time using the tracking number provided through our courier partner's website.

Keep an eye on your tracking updates – our courier will usually send an SMS on the day of delivery with an estimated time window.

Delivery Process

Authority to Leave: At checkout, you can authorize the courier to leave your parcel in a safe place if you're not home. You can specify a preferred location (e.g., "behind the pot plants on the front porch" or "in the carport").

If you don't provide authority to leave and nobody is home, the courier will leave a card with instructions for redelivery or collection from a nearby depot.

Signature Required: High-value items (over $500) require a signature on delivery for security purposes and cannot be left unattended.

PO Boxes: We can deliver to PO Boxes, however please note that larger items cannot be delivered to PO Boxes. If your item is too large for your PO Box, Australia Post will leave a collection card.

Remote & Regional Deliveries

We deliver to almost every corner of Australia! However, some very remote locations may experience longer delivery times or may not be serviced by our standard couriers. If you're in a remote area, please contact us before ordering and we'll confirm delivery options and timeframes.

What if I'm Not Home?

If our courier attempts delivery and you're not home:

  1. They'll leave a card with collection/redelivery instructions
  2. You can usually arrange redelivery online through the courier's website
  3. Or collect from a nearby depot (depot details on the card)
  4. Parcels are held at depots for 10-14 days before being returned to us

Damaged or Missing Items

Damaged in Transit: If your item arrives damaged, please take photos of the packaging and the damage, and contact us within 48 hours of delivery. We'll arrange a replacement or refund immediately – no arguments, no hassle.

Missing Items: If your tracking shows "delivered" but you haven't received your parcel:

  1. Check with neighbors and household members
  2. Check common delivery spots (letterbox, garage, behind bins)
  3. Wait 24 hours (sometimes tracking updates before actual delivery)
  4. Contact us and we'll investigate with the courier

We'll work with you to resolve the issue, whether that's through a courier investigation, replacement, or refund.

International Shipping

Currently, we only ship within Australia. We're working on international shipping options – subscribe to our newsletter to be notified when we expand our delivery zones.

Questions About Your Delivery?

Contact our customer service team: